Nokia 6620 Review Part 4
April 3rd, 2005 - No Comments YetI think I am on part 4…I guess I will have to check. I finally decided to just make a category here for the 6620 information as it looks like there is going to be a ton. Anyway, let’s talk about a few issues I have been having with the 6620 and Cingular. First, we can start with the phone. I have to say that it gets very good reception just about anywhere I have gone. But, there have been some issues lately with the Bluetooth functionality on the phone. It appears to be a software issue, but the thing is, I have no idea who I should contact about this…I guess Nokia USA. The issue is that my phone will sometimes not let me turn Bluetooth on or off…or basically, change from the current setting. I resolve this by turning the phone off and on and then I can make the change no problem. An easy work-around, but not something I consider to be an acceptable one. Now, the phone has obviously learned from my experience and two times that I have tried to change the Bluetooth setting, the phone has restarted itself. Go figure.
My other issue has been with my Cingular voice mail. In a nutshell, it really has been sucking for the past 5 weeks. I traveled to Vancouver and Whistler Canada for about 10 days in February and the voice mail worked for the first half of the trip, then it just plain stopped. After spending so much time on the phone with Cingular tech support that I burned up a full battery, they decided that the problem was the foreign network I was on and how they were routing my calls. Unsatisfied, I moved on. Well, two weeks later while here at home in San Francisco, people began to tell me that my voice mail was not working. There were error messages given to callers sometimes and other times their calls were simply dropped after ringing a few times. I called Cingular’s voice mail tech support group and a very nice and seemingly knowledgable woman told me that the number that they use to forward people to my voice mailbox had been deleted from their system for some reason. She fixed it and my voice mail began to work again. I was traveling to Palm Desert for a week when she fixed it and a couple of days later, it was on the fritz again. I called 611 (not going to the voice mail techs this time…my bad) and got a woman who clearly knew very little. Without going into detail, she gave me information that was flat out wrong. When I returned to San Fran, I called up the voice mail techs again and the girl I got on the phone listened to every word I said and then worked with me to remedy the situation. She told me the first woman seemed to know what she was doing and that what the first fixed, was the first thing she went to look for. She made one more change, that she could with me on the phone, and made detailed notes in my account. She told me to call back from a land line if I had further issues. So far, so good (it has been 5 days and I have been gone for 3). The bottom line is, I don’t really think anyone should have issues with their mobile phone voice mail at this point in the game. I have a feeling I am a rare case as if there were a large-scale problem, there would be a lot of other chatter about these problems I would have come across already.